Answers to common questions

You received a message because Presco acquired the receivable related to your obligation from the original creditor or another entity authorized to transfer it.

Once the receivable has been acquired, we notify you of the change of creditor and provide information that allows you to identify your case. Upon request, we can also provide additional information regarding the receivable.

Your contact details are transferred together with the receivable documentation or obtained from legally permitted sources for the purpose of contacting you regarding your obligation.

You may contact our Customer Service Team for information regarding your outstanding balance, case reference number, and available payment options.

Payments can be made by bank transfer or through other payment methods indicated in correspondence received from Presco.

In some cases, it is possible to arrange an individual repayment schedule. Please contact our team to discuss the available options.

If you have concerns regarding the amount claimed, please contact us. We will review your inquiry and provide the available information related to your case.

If you have already settled your obligation, please contact our Customer Service Team. If available, please provide proof of payment. We will review your case and provide further information.

Yes. We process personal data in accordance with applicable laws and apply appropriate security measures to protect it. More information can be found in our Privacy Policy.

You can contact us by phone, email, or through the contact form available on our website.