Internal compliance procedures

Independent compliance function, employee training, monitoring and periodic review of operating procedures.

Responsible servicing

Communication standards and escalation paths that protect both customer rights and originator brand.

Customer data protection

Technical and organizational controls covering access, storage, transfer and retention of customer data.

Data privacy standards

Data minimization, purpose limitation and lawful processing in line with the Philippine Data Privacy Act.

NPC compliance

Registration, notification and accountability practices aligned with the National Privacy Commission framework.